Degraded Performance

Higher Education Courseware Revel
 
[Closed]
We are investigating an issue with our cloud service provider, Amazon Web Services. As a result, customers may see an error message, blank page, or slowness when attempting to access or navigate with your Revel courses. We will update you in the next 60 minutes with more information.
 

Amazon Web Services (AWS) is reporting service degradations impacting Revel.  As a result, customers may see an error message, blank page, or slowness when attempting to access or navigate with your Revel courses. We will update you in the next 60 minutes with more information.

 

Teams have made significant progress toward resolving the issue, but some users may still be experiencing errors and slowness within Revel. We apologize for the inconvenience and will update you in 2 hours.


 
Teams continue to make progress toward resolving the issue, but some users may still be experiencing errors and slowness within Revel. We will provide an update once new information becomes available.
 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

Higher Education Courseware Mastering MyLab
 
[Closed]

We're getting reports that some customers cannot access assignments via their Learning Management Systems. We are working to restore services and will update you in 60 minutes.

 

We have confirmed a technical issue that may impact your assignment(s). Some customers may be unable to access assignments via their Learning Management Systems. Teams are working on resolving this issue; we apologize for any inconvenience. 

 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

Higher Education Courseware Mastering MyLab
 
[Closed]
INVESTIGATING: Some users may be experiencing an issue launching eText from within their courses. Teams are working to restore service and we apologize for the inconvenience.
 
IDENTIFIED: We apologize for the inconvenience, we’ve identified the cause of the issue impacting some eText availability and are working to restore services. 
 
RESOLVED: We have resolved the issue impacting some eText from launching, thank you for patience.

Degraded Performance

Higher Education Courseware Mastering MyLab
 
[Closed]

INVESTIGATING: We have confirmed a technical issue that may be impacting Dynamic Study Modules in course(s).

Customers may experience delays when attempting to check their grades via Gradebook. We will update you in 60 mins.


 

INVESTIGATING: We apologize for the technical issue impacting Dynamic Study Modules in course(s). Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available.

 
INVESTIGATING: Teams have made significant progress toward resolving the issue, but some users may still experience issues with their Dynamic Study Modules in course(s). We apologize for the inconvenience and will update you when more information becomes available.
 

We appreciate your patience while we addressed this issue. This incident is now resolved. 

Degraded Performance

Pearson + Higher Education Courseware Pearson + Learning Catalytics Mastering MyLab Pearson Interactive Labs Revel StatCrunch
 
[Closed]

Amazon Web Services, AWS, is experiencing a degradation to a number of services in their US region. Customers may experience intermittent service impacts or delays across our products. We are monitoring the situation and will provide an update in the next hour. 


 

Amazon Web Services, AWS, is continuing to experience degradation to a few services in their US region which may be causing delays across our products. We are continuing to monitor the situation. 

 

Amazon Web Services, AWS, has reported all services have recovered. All degradations within our products have also been resolved. We appreciate your patience as we worked to address the issue.